DEBT COLLECTOR deadline 10-02-2020

Category: Jobs Published: Tuesday, 04 February 2020

Our Client a growing company focused on delivering innovative agricultural products to Kenya's farmers dealing with hermetic grains storage bags is seeking to employ a Credit (debt) Collector.


Debt Collector job description

a. Consistently, efficiently, and lawfully contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods.

b. Professionally and respectfully persuade clients to pay by setting up payment arrangements and settlements on deficiency balance accounts while aiding in resolving negative credit history.

c. Negotiate and actualize formal commitment of re-payment with debtors by form of payment in full, settlements and / or payment arrangements.

d. Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction while ensuring all payments by customers are well receipted by the accountant.

e. Keep up-to-date debt collection actions taken on specific clients, agreed upon repayment schedule and successes while maintaining company performance and productivity standards.

f. Accurately maintain up-to-date customer contact information records including current contact, location business being undertaken and viability of business relationship.

g. Meet monthly collection goals as assigned by management and perform various debt collector administrative duties.

h. To remain compliant with the firm policies, processes and legal guidelines.

i. Provide information and feedback on customer requirements and competitor activity in the region.

j. Responsible for the provision of comprehensive & timely monthly collection reports.

k. Establish and maintain excellent customer relationships by providing an efficient, reliable, friendly and courteous service to all customers.

l. Follow legal requirements and company policies on debt collection to safeguard the corporate image.



i. The candidate must clearly understand the credit environment in order to address delinquent customers.

ii. A minimum of a University degree in preferably Sales & Marketing or other business related courses.

iii. At least two years’ relevant work experience in a direct customer contact, service, collections or sales environment in any position where one had to demonstrate excellent negotiation skills.

iv. Ability to work independently and maintain accuracy.

v. Strong attention to detail with excellent written, verbal communication skills coupled with active listening and phone communication skills.

vi. Proficient computer skills and ability to use standard office equipment and systems like internet and web mail for business purposes.

vii. Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement).

viii. Ability to work in a team environment.

ix. Solutions-driven and ability to plan, organize, prioritize and multi-task.

x. Ability to refer to policy and procedures when applying information and making decisions.



A working salary of 25K plus uncapped commissions of 2% of the huge debt to be collected.


How to Apply

 If you believe you qualify and willing to take up this challenge kindly send your CV:

 a. to This email address is being protected from spambots. You need JavaScript enabled to view it. 

 b. indicating the FULL JOB TITLE applied for DEBT COLLECTOR on the email subject


First Come First Served


 Kindly Note:

This service is being offered FREE to all candidates served including going through our interviews, employer’s interviews and even being offered this position during and after the process.


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