Administrative Assistant Deadline 09-03-2020

Category: Jobs Published: Thursday, 27 February 2020

Our client a private insurance intermediary for most of the leading insurance companies in Kenya with a passion to demystify insurance and increase its penetration is seeking to employ an Administrative Assistant to work at their offices along Ngong Road


Job Summary

This operations professional will be responsible to provide general administrative support to the agency in handling insurance policies by performing administrative tasks on behalf of clients and the management.


Core job duties include (but are not limited to):

1. To proactively manage the existing portfolio and ensure policy reminders and renewals are sent to clients before time by diarizing their expiry dates.

2. Request for quotes on behalf of clients and ensure insurance certificates and policy documents are delivered to the clients on time.

3. Support the business to retain all the annual renewal coverage’s.

4. Offer excellent customer service while following up renewals, handling complaints in a fast and conclusive manner with a focus of turning complaints into opportunities.

5. Effectively and efficiently handle all kind of insurance claims arising with finality.

6. Follow up on new requests and ensure responses are given quickly and business is closed coupled with ensuring growth of business portfolio year on year.

7. Promptly update the current portfolio database and always ensure a current status is maintained.

8. Consistently follow up on commission payment while ensuring monthly reconciliations are up-to-date and the report circulated to the directors.

9. Continuously reconcile the statement of the booked business and commissions paid by insurance companies.

10. Attend industry training seminars and meetings provided by various business partners.

11. Consistently up-skill and keep abreast oneself in insurance matters.

12. Perform other general office duties like filling, email and telephone management. 


Qualifications and desired skills;

a. Work experience in an Insurance company, agency or brokerage is a definite added advantage

b. A minimum of a college diploma /or degree in Business Administration

c. Certificate in Proficiency in Insurance will be an added advantage

d. Good Relationship management skills and a team player

e. Flexible with ability to work with minimum supervision and ability to handle pressure

f. Desire to be proactive and create a positive experience for others.

g. Exceptional Administrative and excellent organization skills

h. Excellent computer skills and attention to detail.

i. Good communication skills 

j. Ability to drive is an added advantage.



QUALIFIED and Interested candidates to send their application (Cover letter and CV only) to This email address is being protected from spambots. You need JavaScript enabled to view it.  indicating the FULL JOB TITLE as above on the email subject by 9th March 2020



HUBLINK is proud to be an Equal Opportunity  provider and encourage Drug Free workplace environment.